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FREQUENTLY ASKED QUESTIONS |
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PAYMENT
METHODS
   
You can order
from Lucky O.com with a major credit
card (Visa, Mastercard, American Express
and Discover). You can also pay via PayPal. Sorry, we do not accept
money orders or personal checks.
We
use a THAWTE VERIFIED SECURE
SHOPPING CART so you can be sure that your order information
and credit card details are secure.
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HOW
TO PLACE YOUR ORDER:
- Find a product that you would like to buy by
searching or browsing the www.LuckyO.com site.
- When you see an item you want to buy, click on
the "buy" or "add to cart" button. This places the
item in your shopping cart.
- After you've finished shopping, select "Checkout" from the shopping
cart page.
- In Checkout, we will ask you for your name,
billing address, credit card number and shipping
address. If you have concerns about submitting your
credit card information online, please read our
Security Policy.
- Next, you'll be shown the total amount of your
order, including sales tax (KS residents only) and
shipping charges. If the information is correct,
click "Order Now." If any of the shipping or payment
information is incorrect, you can go back and adjust
information on previous pages. You can also cancel
the order at this point or save your shopping cart.
- When your order has shipped, we will send you a
confirmation email complete with a link to check the
status of your order. If you registered with us
prior to ordering, you will be able to view your
order status and track your shipments directly from
your My Account section.
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Sales Tax:
LuckyO.com only charges sales tax for
orders shipped to addresses in the state of Kansas.
Sales Tax is calculated from the total of the
merchandise purchased. Sales Tax will not be charged
for any shipping costs.
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Canceling An
Order:
Please review your order carefully. Once you
click the “Order Now” button, our fulfillment
process begins and no changes can be made to your
order. Our 100% Satisfaction Guarantee ensures that
you may return the item for a refund of the purchase
price. You will be responsible for return shipping
charges.
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GIFT
CERTIFICATES :
Currently we do
not offer certificates and only sell via secure
online store.
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CATALOGS:
Currently we do
not offer catalogs and only sell via secure
online store.
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SHIPPING AND HANDLING RATES:
U.S. Only Shipping
Unfortunately at this time, we cannot ship or bill orders
outside the United States, or accept credit cards issued from a bank outside
the United States.
To calculate your
total cost, you'll have to proceed through
the shopping cart (to the page before you enter your credit card details).
Choose the shirts you would like and enter
your shipping info and you will see the total
for shipping and the shirts combined before
you are actually charged. Prices
are in U.S. dollars.
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MILITARY
ADDRESSES:
We ship to all military
addresses. Please make sure you address your
mail properly so it will be routed through
the military mail system. Military addresses
must show the grade, full name with middle
name or initial, and PSC number, unit number,
or ship name. Replace the city name with "APO
" or "FPO," and the state with
"AA," "AE," or "AP,"
and use the military zipcode. Regardless of
the country you are stationed in, the country
you should always select is United States.
Entering a foreign country will only delay
your package.
You can enter your grade, first name, and
middle initial in the First Name field.
Organization name should be included if you
have it; however, it is not always used for
certain types of forces.
Unit number is a four digit number assigned
to some units, but not all. Where assigned,
it should always be used. Soldiers will have
notified friends and family if they have one
assigned.
Our system only accepts a five digit zipcode.
Do not enter the additional 4 digits.
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SHRINKAGE
All our shirts are
made of 100% cotton*. They may shrink about
half a size when washed.
Machine wash cold, wash inside out, wash with
like colors. Do not bleach. Tumble dry low. Warm iron if necessary.
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SHIRT
SIZES and SPECS:
Our shirts are made from the highest quality
cloth on the market, are 100% Cotton* and are
screen printed to assure longevity and superior look. No
crappy iron ons, seconds or irregulars here. Our Standard Tee is a 6.1 oz
Gildan Ultra Tee
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RETURN
POLICY:
When you shop with us, we want you to be completely
satisfied. If for any reason you are not satisfied with
your purchase, you may return it for a replacement or
refund of the purchase price within 30 days of receipt
of the item. Standard Return policies do not apply to
all items. For a list of exceptions to our Return
Policies, please refer to the return policy below each
item picture.
All returns and exchanges must be returned with tags
and labels attached and also be in its original
condition. Items deemed worn, used, or missing tags will
be returned to the purchaser at their expense and no
refund will be issued. Upon receipt of the returned
merchandise, we will credit the account originally
charged within 10 business days from receipt of the
return. Any shipping charges incurred will not be
refunded.
How do I return a package?
For your convenience, the Return Form includes a Return
Label that you may use when shipping the package back to
us. Simply attach the label to the outside of your
package and send the package via UPS or insured parcel
post. Please first remove the old label from the
packaging or make sure that the returns label covers the
old one. Please retain your tracking number for we are
not responsible for lost returned shipments.
What do I do if my order is incomplete, incorrect
or damaged?
If you believe you have received a damaged or defective
product, please call or email us with specific
information regarding damaged or defective products. It
is very important that you contact our Customer Service
Department before returning any products. For incorrect
or damaged items, we will provide you with a prepaid
return shipping label and other information that will
make the return process as easy and efficient as
possible.
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HOW TO SEND
IN YOUR RETURN:
We will provide a full refund for any unworn,
unwashed item that is returned within 45 days of the
date of purchase (minus shipping/handling fees).
This
is not our physical company address. Please
only send returns as we will not accept
any mail at this address:
Lucky O Imprinted Gear
2111 Rock Creek Rd.
Tonganoxie, KS. 66086
We can not process
your return without your invoice #. If you
do not know your invoice # please
contact
us. We will need to know your name and
address in order to look up your order.
If you do not have
your return form, please put your invoice
number on a note in the box/package along
with your name, address, telephone number,
email address, and the reason for the return.
EXCHANGE
INSTRUCTIONS:
We are currently
unable to offer exchanges. Follow the instructions
for returns, and then simply place a new
order for the new item(s) on our site. You
will receive a full refund for your original
order once we receive it (minus shipping/handling fees).
If you have any questions about processing
your return please feel free to
contact
us.
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LINK
EXCHANGE:
We do not have a link
exchange program.
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PRIVACY
POLICY:
We do not rent, sell
or distribute our customer base e-mails to anyone. Your privacy is important
to us and is completely guaranteed. When you
give us your e-mail, address or phone number
during the ordering process they are used
for order confirmation purposes only.
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CONTACT US:
Before you contact
us, please review our
FAQ where we have posted the answers to some
of your most common
questions.
If you are contacting
us in regards to an order please tell us
your full name, address and invoice number.
If you need more info
or would like to make a comment or suggestion,
please let us know. You can contact us in
the following ways (E-MAIL IS
THE BEST WAY TO CONTACT US FOR FASTER SERVICE).
customerservice@luckyo.com
Thank you for shopping
at Lucky O.com! Come back and make sure you bring
all your friends and neighbors with
you!
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Lucky O Imprinted Gear
Copyright © 2006 [Lucky O Imprinted Gear]. All rights reserved. |
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