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FREQUENTLY ASKED QUESTIONS |
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Irishmobster.com
accepts credit cards, and debit/ATM/check
cards
Credit Cards Accepted: Visa,
MasterCard, American Express, and Discover.
   
Paying with a Credit Card:
During checkout you can safely enter your
card information into our secure server.
This sensitive information is encrypted and
we do not store your card number for an
added layer of security.
Debit/ATM/Check Cards Accepted: Any
debit/ATM/check card associated with one of
the four major credit card types listed
above.
Paying
with a Debit/ATM/Check Card: Enter the
card information as if you were using a
regular Credit Card.
Authorizing your Card: When you
place an order with us we contact your
credit card's issuing bank to authorize the
transaction. The authorization process
simply verifies your card has not been
reported lost or stolen and has sufficient
credit to cover the purchase price.
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HOW
TO PLACE YOUR ORDER:
- Find a product that you would like to buy by
searching or browsing the www.Irishmobster.com site.
- When you see an item you want to buy, click on
the "buy" or "add to cart" button. This places the
item in your shopping cart.
- After you've finished shopping, select "Checkout" from the shopping
cart page.
- In Checkout, we will ask you for your name,
billing address, credit card number and shipping
address. If you have concerns about submitting your
credit card information online, please read our
Security Policy.
- Next, you'll be shown the total amount of your
order, including sales tax (KS residents only) and
shipping charges. If the information is correct,
click "Order Now." If any of the shipping or payment
information is incorrect, you can go back and adjust
information on previous pages. You can also cancel
the order at this point or save your shopping cart.
After your order has been shipped a
confirmation email
will be sent to the e-mail address associated with your
account. You may click the link in the e-mail message or log-in
to your account
to track your order as it travels from our production facility
to the delivery address. Tracking information may not be
available until one business day after your package has shipped.
Please note: International shipments
cannot be tracked once they leave our production facility.
Orders shipped via Super Saver Shipping have limited "delivery
confirmation" tracking that will let you know the date and time
the package was delivered. Orders shipped via Standard, Two-day,
or One-day have full tracking capabilities.
Are
you worried about ordering from us? Not sure if it
will fit? Not sure what the product will look like
in-person?
We proudly offer our customers a 30 day money back
guarantee on all of our items. Order from the
comfort of your home with just a few clicks and
you'll have plenty of time to verify sizing and make
sure the items meet your expectations. If for any
reason you need to return or exchange an item simply
contact
us. Your
complete satisfaction is our first priority.
The security of
your personal information is extremely important
to us. All sensitive data is encrypted using SSL
technology.
Our SSL (Secure Sockets Layer) encryption
software is the industry standard and the best
software available for secure e-commerce
transactions. It encodes and "scrambles" all of
your personal information including card number,
name, and address so that it cannot be read as
the information travels over the Internet. Only
Irishmobster.com can then decrypt the
information once it reaches our secure servers.
Immediately after we receive authorization from
the credit card issuing bank we delete your card
number and expiration date from our servers as
an added measure of security.
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SALES TAX:
LuckyO.com only charges sales tax for
orders shipped to addresses in the state of Kansas.
Sales Tax is calculated from the total of the
merchandise purchased. Sales Tax will not be charged
for any shipping costs.
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CANCELING AN
ORDER:
Please review your order carefully. Once you
click the “Proceed to Checkout” button, our fulfillment
process begins and no changes can be made to your
order. Our 100% Satisfaction Guarantee ensures that
you may return the item for a refund of the purchase
price. You will be responsible for return shipping
charges.
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GIFT
CERTIFICATES :
Currently we do
not offer certificates and only sell via secure
online store.
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CATALOGS:
Currently we do
not offer catalogs and only sell via secure
online store.
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SHIPPING AND HANDLING RATES:
ALL U.S. ORDERS SHIP WITHIN 7-14
DAYS
SHIPPING AND HANDLING RATES- INTERNATIONAL
We offer PayPal as the only payment method.
Canada/International (Countries below): Prices vary
depending upon what zone you are in according to the USPS Letter Post zoning
chart. Calculations are made in the shopping cart when ordering based on
total weight of order.
To calculate your total cost, you'll have to proceed through the shopping
cart (to the page before you enter
your credit card details). Choose the shirts you would like and enter your
shipping info and you will see the total for shipping and the shirts
combined before you are actually charged. Prices
are in U.S. dollars. Please consult your local bank if you need currency
conversion details for countries other than the U.S.
Certain countries charge additional fees, such as
custom fees and independent carrier fees. Please contact your local customs
office or branch office of the us postal service to find out what kind of
fees you can expect based upon the type of merchandise you wish to order
before placing your order.
We are required to put your full invoice amount on the "Customs Form"
and on the packing slip within your package (so... if your order is $72, we
put $72 on the form and in the box).
To calculate your
total cost, you'll have to proceed through
the shopping cart (to the page before you enter your credit card details).
Choose the shirts you would like and enter
your shipping info and you will see the total
for shipping and the shirts combined before
you are actually charged. Prices
are in U.S. dollars.
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MILITARY
ADDRESSES:
We ship to all military
addresses. Please make sure you address your
mail properly so it will be routed through
the military mail system. Military addresses
must show the grade, full name with middle
name or initial, and PSC number, unit number,
or ship name. Replace the city name with "APO
" or "FPO," and the state with
"AA," "AE," or "AP,"
and use the military zipcode. Regardless of
the country you are stationed in, the country
you should always select is United States.
Entering a foreign country will only delay
your package.
You can enter your grade, first name, and
middle initial in the First Name field.
Organization name should be included if you
have it; however, it is not always used for
certain types of forces.
Unit number is a four digit number assigned
to some units, but not all. Where assigned,
it should always be used. Soldiers will have
notified friends and family if they have one
assigned.
Our system only accepts a five digit zipcode.
Do not enter the additional 4 digits.
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SHRINKAGE
All our shirts are
made of 100% cotton*. They may shrink about
half a size when washed.
Machine wash cold, wash inside out, wash with
like colors. Do not bleach. Tumble dry low. Warm iron if necessary.
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SHIRT
SIZES and SPECS:
Our shirts are made from the highest quality
cloth on the market, are 100% Cotton* and are
screen printed to assure longevity and superior look. No
crappy iron ons, seconds or irregulars here. Our Standard Tee is a 6.1 oz
Gildan Ultra Tee
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RETURN
POLICY:
When you shop with us, we want you to be completely
satisfied. If for any reason you are not satisfied with
your purchase, you may return it for a replacement or
refund of the purchase price within 30 days of receipt
of the item. Standard Return policies do not apply to
all items. For a list of exceptions to our Return
Policies, please refer to the return policy below each
item picture.
All returns and exchanges must be returned with tags
and labels attached and also be in its original
condition. Items deemed worn, used, or missing tags will
be returned to the purchaser at their expense and no
refund will be issued. Upon receipt of the returned
merchandise, we will credit the account originally
charged within 10 business days from receipt of the
return. Any shipping charges incurred will not be
refunded.
How do I return a package?
For your convenience, the Return Form includes a Return
Label that you may use when shipping the package back to
us. Simply attach the label to the outside of your
package and send the package via UPS or insured parcel
post. Please first remove the old label from the
packaging or make sure that the returns label covers the
old one. Please retain your tracking number for we are
not responsible for lost returned shipments.
What do I do if my order is incomplete, incorrect
or damaged?
If you believe you have received a damaged or defective
product, please call or email us with specific
information regarding damaged or defective products. It
is very important that you contact our Customer Service
Department before returning any products. For incorrect
or damaged items, we will provide you with a prepaid
return shipping label and other information that will
make the return process as easy and efficient as
possible.
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HOW TO SEND
IN YOUR RETURN:
We will provide a full refund for any unworn,
unwashed item that is returned within 45 days of the
date of purchase (minus shipping/handling fees).
This
is not our physical company address. Please
only send returns as we will not accept
any mail at this address:
Lucky O Imprinted Gear
2111 Rock Creek Rd.
Tonganoxie, KS. 66086
We can not process
your return without your invoice #. If you
do not know your invoice # please
contact
us. We will need to know your name and
address in order to look up your order.
If you do not have
your return form, please put your invoice
number on a note in the box/package along
with your name, address, telephone number,
email address, and the reason for the return.
EXCHANGE
INSTRUCTIONS:
We are currently
unable to offer exchanges. Follow the instructions
for returns, and then simply place a new
order for the new item(s) on our site. You
will receive a full refund for your original
order once we receive it (minus shipping/handling fees).
If you have any questions about processing
your return please feel free to
contact
us.
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LINK
EXCHANGE:
We do not have a link
exchange program.
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PRIVACY
POLICY:
We do not rent, sell
or distribute our customer base e-mails to anyone. Your privacy is important
to us and is completely guaranteed. When you
give us your e-mail, address or phone number
during the ordering process they are used
for order confirmation purposes only.
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CONTACT US:
If you are contacting
us in regards to an order please tell us
your full name, address and invoice number.
If you need more info
or would like to make a comment or suggestion,
please let us know. You can contact us in
the following ways (E-MAIL IS
THE BEST WAY TO CONTACT US FOR FASTER SERVICE).
customerservice@luckyo.com
Thank you for shopping
at Lucky O.com! Come back and make sure you bring
all your friends and neighbors with
you!
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Lucky O Imprinted Gear
Copyright © 2006 [Lucky O Imprinted Gear]. All rights reserved. |
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